Nordic businesses prove digital leadership with transformations to compete in post-pandemic world

STOCKHOLM – (COMMERCIAL THREAD) – The COVID-19 pandemic has accelerated the adoption of digital solutions in the Nordic region, which was already leading Europe in this area before the crisis, according to a new research report released today by Information Group Services (ISG) (Nasdaq: III), one of the world’s leading technology research and consultancy firms.

The 2021 ISG Provider Lens â„¢ Digital Business Solutions and Services report for the Nordic countries reveals that companies are expanding the digital transformation efforts they launched at the start of the pandemic to stay competitive. Technology and service providers help Nordic customers rapidly deploy applications to manage supply and demand, improve online customer service, support hybrid ways of working and make operations more sustainable.

“Many companies in the Nordic countries are striving to seize the opportunities that arise with the economic recovery under new conditions,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Suppliers are responding to growing business demand for cloud-based services, solutions, strategic consulting and transformation. ”

Consulting firms are using data-driven approaches to help companies establish strategic roadmaps for post-pandemic growth, according to ISG. Amid a massive move by Nordic businesses to the cloud, vendors are guiding customers on transformation plans that match their current IT stock.

Most of the Nordic companies that have survived the pandemic have created digital channels for their customers, implementing chatbots and automating routine services to overcome labor shortages in the region, according to the report. Suppliers with a local presence who have been able to offer ready-to-deploy solutions specifically for retail have increased their revenues despite the global economic challenges.

According to ISG, the suppliers have also helped businesses in the region overcome ongoing supply chain disruptions, particularly by using AI and machine learning to predict supply chain requirements. In addition, Nordic companies have implemented more warehouse automation to provide uninterrupted service despite the region’s tight labor markets.

As early leaders in sustainability and decarbonization, Nordic companies are working with service providers to develop frameworks to achieve net zero carbon emissions by 2030, as well as data analytics and technologies digital tools to assess progress towards the Sustainable Development Goals, the report says.

The 2021 ISG Provider Lens â„¢ Digital Business Solutions and Services report for the Nordic countries assesses the capabilities of 40 vendors in four quadrants: digital business consulting services, digital customer experience services, digital supply chain transformation services and sustainable development and decarbonization services.

The report names IBM and Wipro as leaders in all four quadrants. He appoints Accenture, Atos, Capgemini and HCL as Leaders in three quadrants and TCS, Tech Mahindra and TietoEVRY in two quadrants each. BCG, Cognizant, Deloitte, EY, Infosys, LTI, McKinsey, PwC, Siemens and T-Systems are named leaders in one quadrant each.

Additionally, TietoEVRY is named a Rising Star — a company with a “promising portfolio” and “high future potential” as defined by ISG — in two quadrants, while Infosys is named a Rising Star in one quadrant.

The 2021 ISG Provider Lens â„¢ Digital Business – Solutions and Service Partners for the Nordic Countries report is available for subscribers or for a one-time purchase on this Web page.

About ISG Provider Lensâ„¢ To research

The ISG Provider Lens â„¢ Quadrant research series is the only service provider assessment of its kind to combine empirical and data-driven research and market analysis with the real-world experience and observations of the advisory team. world of ISG. Companies will find a wealth of in-depth data and market analysis to help them select suitable sourcing partners, while ISG advisors will use the reports to validate their own market knowledge and make recommendations to corporate clients. ISG. Research currently covers providers offering their services worldwide, across Europe, as well as USA, Canada, Brazil, UK, France, Benelux, Germany, Switzerland , in the Nordic countries, Australia and Singapore / Malaysia, with additional markets to be added. in the future. For more information on ISG Provider Lens research, please visit this Web page.

A supporting body of research, the ISG Provider Lens Archetype reports, offers a groundbreaking assessment of suppliers from the perspective of specific types of buyers.

About ISG

ISG (Information Services Group) (Nasdaq: III) is one of the world’s leading technology research and consultancy firms. A trusted business partner to more than 700 customers, including more than 75 of the world’s 100 largest companies, ISG is committed to helping businesses, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The company specializes in digital transformation services including automation, cloud and data analytics; procurement advice; managed governance and risk management services; network operator services; design of strategy and operations; change management; market intelligence and technology research and analysis. Founded in 2006, and headquartered in Stamford, Connecticut, ISG employs more than 1,300 digitally ready professionals operating in more than 20 countries — a global team known for their innovative thinking, market influence, deep industrial and technological expertise. and its world-class expertise. Industry’s most comprehensive market data-driven research and analysis capabilities. For more information visit

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