Lubbock to restart electricity and water disconnection for non-payment | KLBK | KAMC

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(Photo provided by the Town of Lubbock)

LUBBOCK, Texas – The City of Lubbock Utilities announced Friday that it will resume normal business operations the week of September 19. This will include service disconnections for non-payment.

Disconnections were temporarily interrupted for the summer season after the implementation of a new billing and customer information system in early 2021.

Lubbock Utilities said customers with an overdue account balance will be subject to disconnections if they haven’t paid their bill or established a payment plan.

Read the City of Lubbock press release below:

As of next week, City of Lubbock Utilities will resume normal business operations, including disconnecting service for non-payment. The return to normal commercial activity comes after the shutdown of public service disconnections for non-payment throughout the summer season following the implementation of a new billing and customer information system earlier this year.

Upon resuming normal operations, customers with an overdue account balance may be subject to disconnection if they have not paid their bill or established a payment agreement. City of Lubbock Utilities encourages all customers with an outstanding balance to use one of the many payment options available or to contact customer service to set up a payment plan or to learn more about other payment assistance options. payment.

Customers can contact the City of Lubbock Utilities Customer Service by sending an email to [email protected] or by calling 806-775-2509. A full list of payment options can be found here: https://www.cityoflubbockutilities.com/payment-options/ways-to-pay. Please have your account number ready so that customer service representatives can best assist you.

City of Lubbock Utilities manages customer service and billing for the City of Lubbock’s water, wastewater, stormwater and solid waste utilities and the Lubbock Power & Light electrical utility.


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