Blue Shield of California and Google Cloud Collaborate to Transform Medical Billing by Providing Real-Time Reimbursement Information to Providers


This collaboration will transform the member experience by providing instant information on reimbursable expenses. The initiative will also allow vendors to understand the payments they can expect from Blue Shield and eliminate tedious administrative processes.

“The goal is to simplify the billing and payment process for providers so they can spend more time caring for patients,” said Lisa Davis, Senior Vice President and Chief Information Officer at Blue Shield of California. “We are rethinking healthcare by providing instant billing information that is digital, personalized, transparent and easy to understand. ”

Blue Shield plans to expand the initiative over time to all providers, plan types and categories of claims handled, as well as health information exchanges.

A Study 2019¹ on the American health system has identified that of $ 3.6 trillion spent on healthcare each year, $ 265.6 billion is wasted due to administrative complexity. Much of it has to do with paying for health claims, which can take days or even longer. As a result, members often wonder what they will ultimately pay for medical care, and providers do not know when they will be paid for services.

Integrating technologies provided by Google Cloud and Blue Shield’s other healthcare technology partners, Blue Shield will standardize its datasets and help scale up its ongoing efforts to transform and automate claims billing and payment systems, so that members and providers know exactly what to expect when care is provided. .

“Our collaboration makes the most of both companies – Blue Shield of California In-depth healthcare experience and commitment to improving the health of its communities and the ability of Google Cloud to develop and automate scalable technology, “said Aashima Gupta, director of global healthcare solutions at Google Cloud. “This plan to provide clear, concise and correct medical billing information will lead to the creation of a national model to make all health care bills instant and understandable, removing friction points for consumers and providers. . “

This collaboration is the latest example of Blue Shield Health rethought strategy, the ambitious nonprofit health plan effort to transform health care for individuals, families, providers and California communities.

About the Blue Shield of California

Blue shield California strives to create a health care system worthy of family and friends that is sustainably affordable. Blue shield California is an independent, not-for-profit, tax-paying member of the Blue Shield Association with over 4.6 million members, over 7,500 employees and over $ 21 billion in annual turnover. Founded in 1939 in San Francisco and now its head office at Oakland, Blue Shield of California and its affiliates offer health, dental, ophthalmic, Medicaid and Medicare service plans in California. The company has contributed more than $ 150 million to the Blue Shield of California Foundation over the past four years to impact California communities.

For more information on Blue Shield from California, please visit

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Joann wardrip

California Blue Shield


[email protected]

SOURCE Blue Shield of California

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